Wesbank, cashpower or directaxis difficult to get into contact to readjust offer

I am trying to make a loan far a certain amount.

But on the web they only offered less.

I did send pay slips and bank statement to readjust the offer.

I keep calling but kept being cut off while trying to speak to a consultant after waiting for 30 minutes. This keeps on happening call after call.

I also emailed and no reply.

All I want is Cashpower, Wesbank or DirectAxis to contact me to see if the offer can be readjusted.