Wesbank Cashpower/ direct axis most horrible service ever!!!!!

Cashpower loan from Wesbank paid up earlier. They kept deducting debitorders. I tried to get them to refund me and close account, but impossible to succeed. Planned to get new loan from them. Approved, send all documents and nobody came back to me. Then got loan from Wesnank who helped me same day. But Cashpower still owes me money and need to close my account. Struggled more than a week now to no avail. She changed my debit order now to cash, which i obviously will not pay as they owe me money. Buit then it's going to reflect negative on my credit record. Wesbank Cashpower and directaxis are the most frustrating, annoying and impossible people to work with