RM
Ryanne M
1 reviews | Active since Oct 2010
18 May 2022, 17:47
Waste of time
I’ve been trying for nearly a year to get a prescription letter without any success. By law you have to furnish me with such!
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Replies (2)
DirectAxis's replyOfficial
19 May 2022, 09:12 Hello Ryanne, Thanks for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We’re sorry that you’ve had to spend so much time on this. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply19 May 2022, 09:12
Official
Hello Ryanne, Thanks for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We’re sorry that you’ve had to spend so much time on this. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
RM
Ryanne M's updateReviewer Update
20 May 2022, 08:21I’ve not received a call or mail.
Prescription is a defence in law that can be raised should there be no payment, express or tacit acknowledgement of debt for an uninterrupted period of 3 years in respect of personal debt. Often a detailed factual investigation may be required in order to ascertain whether there has been an acknowledgment of the debt. As such, each case needs to be adjudicated on the specific facts applicable, with only a competent court of law, in the absence of an agreement, having the authority to pronounce that a debt has prescribed.
Amendments to the National Credit Act specify certain requirements when potentially prescribed debt is being collected on. This in practice requires a debt collector to ensure that a debtor is aware of the defence of prescription when attempting to collect on a potentially prescribed debt.
ID ***
Prescription is a defence in law that can be raised should there be no payment, express or tacit acknowledgement of debt for an uninterrupted period of 3 years in respect of personal debt. Often a detailed factual investigation may be required in order to ascertain whether there has been an acknowledgment of the debt. As such, each case needs to be adjudicated on the specific facts applicable, with only a competent court of law, in the absence of an agreement, having the authority to pronounce that a debt has prescribed.
Amendments to the National Credit Act specify certain requirements when potentially prescribed debt is being collected on. This in practice requires a debt collector to ensure that a debtor is aware of the defence of prescription when attempting to collect on a potentially prescribed debt.
ID ***
RM
Ryanne M's update20 May 2022, 08:21
Reviewer Update
I’ve not received a call or mail.
Prescription is a defence in law that can be raised should there be no payment, express or tacit acknowledgement of debt for an uninterrupted period of 3 years in respect of personal debt. Often a detailed factual investigation may be required in order to ascertain whether there has been an acknowledgment of the debt. As such, each case needs to be adjudicated on the specific facts applicable, with only a competent court of law, in the absence of an agreement, having the authority to pronounce that a debt has prescribed.
Amendments to the National Credit Act specify certain requirements when potentially prescribed debt is being collected on. This in practice requires a debt collector to ensure that a debtor is aware of the defence of prescription when attempting to collect on a potentially prescribed debt.
ID ***
Prescription is a defence in law that can be raised should there be no payment, express or tacit acknowledgement of debt for an uninterrupted period of 3 years in respect of personal debt. Often a detailed factual investigation may be required in order to ascertain whether there has been an acknowledgment of the debt. As such, each case needs to be adjudicated on the specific facts applicable, with only a competent court of law, in the absence of an agreement, having the authority to pronounce that a debt has prescribed.
Amendments to the National Credit Act specify certain requirements when potentially prescribed debt is being collected on. This in practice requires a debt collector to ensure that a debtor is aware of the defence of prescription when attempting to collect on a potentially prescribed debt.
ID ***