WARNING - Do not use DirectAxis - ***** and money grabbers

After Double debiting my account in the month of March and my attempts to get this corrected, starting on the 30th March 2021 and on going till today, 13th April 2021, said correction has not been realised as this date, which is contrary to a statement from DirectAxis, in which they apologised and blamed the usual "System fault and we are looking into it..." excuse, saying that this will be corrected as soon as possible. The consequences of this double debit to my account has caused a failure to meet other contractual obligations, leaving these as unpaid and the debit orders being returned. The costs of these debit orders being returned is carried by myself and further erodes available funds as a result of the shortfall caused by this double debit. The knock on of this is that My credit rating gets negatively affected, reflecting as "missed payments", and none of this as a direct action by myself.

Their reply-

DirectAxis's reply: 09 Apr 2021, 12:45

Hello Michael, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There was a technical issue which we were unaware of, we have since flagged this issue. We'll look into this immediately and be in touch with you as soon as we've gathered more information. Team DirectAxis

It seems that I have a different interpretation of "immediate" and "...and be in touch..." compared to DirectAxis