Want a Loan: Instant Answer, otherwise wait hours

I have settled my account with Direct Axis however I am waiting for my letter of settlement, I also wish to ensure they acknowledge the receipt of payment. The telephone number listed on the Settlement Quote takes you to<br> there insurance department. Once Transferred to the Customer service Department I sat on the phone for over an hour and a half. I have also requested a call back....<br> <br> It is ironic BUT I suppose not surprising that they will hand out loans - but any queries or requests for information with regarding your account remain unanswered. However I'm willing to bet that If I were to phone because I was unable to pay the loan for the month the phone would ring three times......