Waiting now since the 1st if Jan 2017 for a refund

<p>Hi </p> <p> </p> <p>i am so dissatisfied with the service i have received from direct axis i transferred money on the 17th of December to my loan account and i stopped the debit order and then on the 31st of December they debit me as well, i called in on the 1st of Jan and asked that i be refunded the money which was transferred which was R2080 I was told it would be logged and that it was its now the 5th of Jan being 5 days later and i was only told yesterday when i called in that i need to also send proof of the transfer.</p> <p> </p> <p>i called in this morning as my refund has still not been processed and they cannot even tell me if they got my proof of transfer i have been with this company for many years and have never had an issue up till now and i would have expected this to be resolved as fast as you debited my account.</p>