SD
Stephen D
1 reviews | Active since May 2020
12 May 2020, 13:32
Waiting for a settlement letter and closure of account
I have been waiting like many other customers since the beginning of April 2020 after applying for payment relief on my loan account. Still no response. Instead, I decided to settle my account but now I am waiting for a settlement letter. I received a settlement amount on the 05th of May 2020 I settled my account on the 06th of May2020. How long will it take to close the account? I am still receiving sms’s that my relief application is being finalized but how is this possible as I have settled my account???
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
12 May 2020, 14:30Hello Stephen,
We have received your review.
Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Cashflow Relief, this is not always possible.
Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.
We'll escalate the matter to our Customer Care team and arrange for a consultant to call you.
Team DirectAxis
DirectAxis's reply12 May 2020, 14:30
Official
Hello Stephen,
We have received your review.
Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Cashflow Relief, this is not always possible.
Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.
We'll escalate the matter to our Customer Care team and arrange for a consultant to call you.
Team DirectAxis
SD
Stephen D's updateReviewer Update
12 May 2020, 15:57I don't need Cashflow relief. I just want a paid up letter and my account closed. I have had an issue in the past with Direct Axis debiting my bank account even after the account was settled...
SD
Stephen D's update12 May 2020, 15:57
Reviewer Update
I don't need Cashflow relief. I just want a paid up letter and my account closed. I have had an issue in the past with Direct Axis debiting my bank account even after the account was settled...