VERYBAD SERVICE

I PHONE FOR A SETTLEMENT LETTER FOR MY LOAN WITH THEM ON FRIDAY 27 NOVEMBER AT 12:45 MIDDAY THEY ONLY SENT IT 16:20 AFTER I TOLD THEM I AM SITTING IN THE BANK AND WANT TO SETTLE BEFORE THE BANK CLOSE.TODAY ON MONDAY I PHONED THEM AGAIN 8:10 FOR A NEW SETTLEMENT LETTER AND STILL EXPLAINED TO THEM I WANT TO SETTLE TODAY BEFORE THE BANK CLOSE IS 14:52 NOW AND I STILL DID NOT RECEIVE ANYTHING EVEN AFTER CALLING THEM SEVERAL TIMES TODAY TO TRY AND SPEED UP THE PROCESS.I WILL NEVER EVER LOAN MONEY FROM THEM EVEN IF I CAN BE DESPERATE BECAUSE IT LOOKS LIKE THEY DELAYING THE PROCESS JUST TO CHARGE MORE INTEREST AS THEIR INTEREST ARE CHARGED DAILY.PLEASE HELP ME GET THE LETTER AND PAY THIS COMPANY.I DON'T WANT TO DEAL WITH THEM ANYMORE.