Very very bad service from directaxis.

I fully settled my account after asking and receiving a settlement letter and they still activated a debit order on my account. When i called a consultant i was told that I should not reverse the debit order since it could result in a blacklisting and that i would receive the refund within 15 to 20 days. Every time i phone imam sent from one number to the next and there is apparently no one who handles these problems... exactly how pathetic is that?? Every letter i send that is actually rep**** to says my account has a nil balance and i get absolutely zero response referring to the debit order. Absolute last time i will ever do business with them again, like ever. Highly recommend you do the the same.