jN
jessica N
1 reviews | Active since Aug 2017
23 Oct 2018, 09:03
Very upset Client!
Quite disappointed with the service that I have received from Direct Axis. Being a client for many years and been promised the world yet when you need information or settle your account you are ignored and get no assistance from anyone. I have paid of my account last week the 23/10/18 in full. I have emailed confirmation last week and have called numerous times to confirm receipt of my mail and if allocation has been made as I do not want my debit order to run on the 31/10/18. Always being told by the consultants that someone will contact me and they need to forward to another department for allocation. To date no one as contacted me….so what does this mean??? My debit will run off for this month?? Even though my account should be closed???
I unfortunately cannot speak during working hours and have requested for my husband Mr Y Naicker to be informed. That’s why I call in the evenings but get no joy!!
Very upset and disappointed with this treatment from you guys!!!
Regards Mrs J Naicker ********** 910
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
23 Oct 2018, 10:06Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply23 Oct 2018, 10:06
Official
Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
jN
jessica N's updateReviewer Update
24 Oct 2018, 10:23Once again, disappointing service received from Direct Axis. Even after me posting my complaint and receiving the response on this site no call or email received from your’ll.
Should my account not be closed and my debit run this month I will defiantly be taking this higher up cause clearly someone is not doing they job.
Just pacify clients with a response and we are ignored again just like the call centres with no assistance given!!!
jN
jessica N's update24 Oct 2018, 10:23
Reviewer Update
Once again, disappointing service received from Direct Axis. Even after me posting my complaint and receiving the response on this site no call or email received from your’ll.
Should my account not be closed and my debit run this month I will defiantly be taking this higher up cause clearly someone is not doing they job.
Just pacify clients with a response and we are ignored again just like the call centres with no assistance given!!!
DirectAxis's replyOfficial
24 Oct 2018, 10:33Hello, we apologise for the delay in getting back to you. Your account is closed, there isn't any amount due. We have emailed you a paid up letter to the address we have on record, please let us know that you've received it.
Best regards,
DirectAxis's reply24 Oct 2018, 10:33
Official
Hello, we apologise for the delay in getting back to you. Your account is closed, there isn't any amount due. We have emailed you a paid up letter to the address we have on record, please let us know that you've received it.
Best regards,
DirectAxis's replyOfficial
25 Oct 2018, 11:50We're pleased that the matter has been resolved, but if you require further assistance do let us know.
Best regards,
DirectAxis's reply25 Oct 2018, 11:50
Official
We're pleased that the matter has been resolved, but if you require further assistance do let us know.
Best regards,