VERY QUESTIONABLE ETHICS AND HORRIBLE SERVICE

I have had a loan with them for several years. I am very disciplined in my payments and have never missed one. This morning I contacted them to enquire on the possibility of extending the loan by R40 000. I was told by the consultant that they could not do that. What they could do was settle my current balance and pay me the difference. I said to her that she was effectively telling me that I had to refinance my current loan (they have caught me with this before) in order to lend an additional amount, in effect paying the same loan for the 3rd time. HOW IS THIS LEGAL????? She just carried on repeating the same line and when I told her that this was not ethical the call was disconnected. DirectAxis I am now convinced that you are as ********* as the worst backstreet loanshark there is!! Please send me my settlement amount on my current loan (that I am paying for the second time due to your ****) as I want to settle it and no longer have anything to do with you.