KE
Kate E
1 reviews | Active since Mar 2019
16 May 2023, 11:07
Very poor service
They approved my loan but I haven't received the money or notification of when I will receive it. And as usual, the call centre system does not work. It just hangs.
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Replies (2)
DirectAxis's replyOfficial
16 May 2023, 11:21 Hello Kate,
Thanks for reaching out to us.
Please accept our sincerest apologies for the delays and inconvenience caused.
We have escalated the matter to our applications support team and a consultant will be in contact with you.
Team DirectAxis
Thanks for reaching out to us.
Please accept our sincerest apologies for the delays and inconvenience caused.
We have escalated the matter to our applications support team and a consultant will be in contact with you.
Team DirectAxis
DirectAxis's reply16 May 2023, 11:21
Official
Hello Kate,
Thanks for reaching out to us.
Please accept our sincerest apologies for the delays and inconvenience caused.
We have escalated the matter to our applications support team and a consultant will be in contact with you.
Team DirectAxis
Thanks for reaching out to us.
Please accept our sincerest apologies for the delays and inconvenience caused.
We have escalated the matter to our applications support team and a consultant will be in contact with you.
Team DirectAxis
KE
Kate E's updateReviewer Update
16 May 2023, 11:47Thank you. Please look into your call centre system. I'd love to have been able to reach you in the traditional way.
KE
Kate E's update16 May 2023, 11:47
Reviewer Update
Thank you. Please look into your call centre system. I'd love to have been able to reach you in the traditional way.