VERY POOR SERVICE AND CONDUCT BY DIRECT AXIS

I had a personal loan with Direct Axis. On 15 March 2021 I requested for a settlement letter. I received it on the same day and settled my account in full on the same day. Every time I spoke to an agent I was informed that my call would be recorded for quality and security purposes. I spesifically asked if any other amounts would be due and was informed that R26011-25 (as per settlement letter) was the final amount and that my account had been settled. I was requested to call a few days later to confirm that the money was cleared. On 18 March I phoned and was informed that the money had been received but some payment allocation needs to be made. It would take 10 days. I again phoned on 28 March and was again informed that the payment allocation needs to be made and it would take another 10 days. On 30 March another installment was deducted from my bank account. I phoned again and was informed again that a payment allocation needs to be made and thereafter I would be refunded within 10 days. On 18 April I reversed the deduction from my bank account as I have not received any refund thus far. It took Direct Axis more than 6 weeks to 'allocate" my settlement, but within 3 days of my reversing the debit order, they started harassing me. I was told that I am in arrears with my payments. Despite the fact that I had send proof of payment numerous times, they kept on phoning and insisted that I owed them money. I have spoken to several different agents of Direct Axis and every time the amount outstanding would differ. Or the money was there and needs to be allocated or that the money was not reflecting at all. Every time a different story. Yesterday I was phoned again and informed that my account was now 2 months in arrears despite the fact that my account had been settled in full on 15 March. As I was explaining to the lady, the phone was hung up in my ear. The same lady phoned me again this morning informing me that my account was in arrears. As I informed her again that my account had already been settled, she then said that my settlement amount had been increased. I told her that I would not accept that and that they should go back to the recording where the settlement amount had been given to me and I was informed that the amount would be the final settlement of my account. The phone was hung up in my ear again. I feel this kind of harassment is not only totally unproffesional, but also illigal seeing that my account had already been settled in full on 15 March 2021. I would like for Direct Axis to stop harassing me and send me the full statement of account. I hope you can assist. Thanking you kindly. A Wagner