Very poor service

How is it possible that you just cannot get hold of anybody at Direct Axis via phone? All 4 nr's give you options, when you choose an option, the phone rings twice and then nothing. Yesterday I choose the option for them to send me a settlement letter. phoned twice. The first time I requested to be sent via e-mail, then I phoned again to ask that it comes via SMS. Nothing was sent and I cannot get hold of anybody to talk to just ask for that. How about having the option to access it via the website without having to bother you? Very quick to take one's money, but that is where it stops....