CJ
CHARLENE J
1 reviews | Active since Feb 2017
25 Aug 2020, 08:12
VERY POOR SERVICE
After dealing with this company for so many years, the level of service has deteriorated significantly and after numerous attempts and discussions with various call center agents, I have been unable to speak to a Manager or Head of Department and my telephonic and written enquiries have been ignored.
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Replies (2)
DirectAxis's replyOfficial
25 Aug 2020, 11:08Hello CHARLENE, We’ve received your review. Please accept our humble apologies for any inconvenience caused during your application process. We’ll be escalating it onto our Customer Care team who will be making contact with you. The refund has been logged and we'll keep you in the loop until everything has been taken care of. Team DirectAxis
DirectAxis's reply25 Aug 2020, 11:08
Official
Hello CHARLENE, We’ve received your review. Please accept our humble apologies for any inconvenience caused during your application process. We’ll be escalating it onto our Customer Care team who will be making contact with you. The refund has been logged and we'll keep you in the loop until everything has been taken care of. Team DirectAxis
CJ
CHARLENE J's updateReviewer Update
25 Aug 2020, 11:34Thank you so much. Your assistance, time and efforts are truly appreciated.
Kind Regards
Charlene
Kind Regards
Charlene
CJ
CHARLENE J's update25 Aug 2020, 11:34
Reviewer Update
Thank you so much. Your assistance, time and efforts are truly appreciated.
Kind Regards
Charlene
Kind Regards
Charlene