VERY POOR SERVICE
I have been trying to get my settlement balance from DirectAxis since 04 September 2020 via email and telephonically but no success. When calling the call centre the consultant says that someone will be in touch in 24 - 48 hours but nothing happens from their side and when I tell them I have been trying for a while now they place me on hold and leave it there. This is really poor service.
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DirectAxis's replyOfficial
15 Sept 2020, 09:11 Hello Eugene, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We've emailed you a settlement letter to the address we have on record, please let us know that you've received it. Team DirectAxis
DirectAxis's reply15 Sept 2020, 09:11
Official
Hello Eugene, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We've emailed you a settlement letter to the address we have on record, please let us know that you've received it. Team DirectAxis