1 reviews | Active since Aug 2014

04 Jan 2017, 12:05

Very poor service

<p>Last year June 2016 I made a loan application with Direct Axis ( R20000). The application was approved but didn't receive the whole amount, I was promised that if I can keep my account up to date for six months an amount of R1500.00 will be deposited in my bank account. Since December month was the sixth month I phoned to enquire about the money but I'm unable to get through to the correct people to help me i'm being send from one department to the other. Their office is in Cape Town and I'm phoning from Pretoria which is costly. </p>

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Replies (2)
DirectAxis
DirectAxis's reply04 Jan 2017, 12:53
Official

Hi. Thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis

Best regards,

DirectAxis
DirectAxis's reply05 Jan 2017, 15:37
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis

Best regards,