Very poor customer service. It seems the focus is only on receiving payments, with little regard for assisting customers or resolving queries.

I logged a refund request after I mistakenly transferred money into my Direct Axis personal loan account. I provided all the required supporting documents as requested. To date, there is still no refund.

I explained clearly that this money was meant to pay my child’s school fees, and the delay has caused serious inconvenience. It seems that customer concerns are not being taken seriously. I logged this query in October 2025, and there has been no progress or proper feedback.

It feels like the priority is only to take payments, but when it comes to resolving customer queries, there is no urgency or care shown. I need this matter to be resolved urgently