MN
Mfanumpela N
1 reviews | Active since Oct 2019
30 Nov 2021, 12:46
VERY POOR CUSTOMER SERVICE FROM DIRECT AXIS INSURANCE
Poor customer service from direct axis insurance and direct axis. The consultant are rude and the insurance does not respond back to my email
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DirectAxis's replyOfficial
30 Nov 2021, 14:28Hello Mfanumpela, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply30 Nov 2021, 14:28
Official
Hello Mfanumpela, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis