JB
Jacobie B
1 reviews | Active since Apr 2021
09 Apr 2021, 11:36
Very poor customer service!
I have paid the balance on my account, i.e. I have settled it, last month (Feb'21). DirectAxis still debited me in March 2021, I've called multiple times with either no answer, being placed on hold or the call gets dropped. All the "useful" links on their website is "under maintenance". I've sent proof of payment through, but no response. According to them, my account is still open, really frustrating!
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
09 Apr 2021, 12:36Hello Jacobie, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There is a technical issue that is affecting the accounts closure system, we have flagged this as a matter of urgency. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
DirectAxis's reply09 Apr 2021, 12:36
Official
Hello Jacobie, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There is a technical issue that is affecting the accounts closure system, we have flagged this as a matter of urgency. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
JB
Jacobie B's updateReviewer Update
23 Apr 2021, 09:42@DirectAxis,
Since your response on my review, you have done nothing about my problem. Instead, this morning another debit order went off.
My account has been settled. You have now taken 2 x debit order payments for which I did not budget. This is TERRIBLE!!!
No one has contacted me since your response. What am I supposed to do here?
Since your response on my review, you have done nothing about my problem. Instead, this morning another debit order went off.
My account has been settled. You have now taken 2 x debit order payments for which I did not budget. This is TERRIBLE!!!
No one has contacted me since your response. What am I supposed to do here?
JB
Jacobie B's update23 Apr 2021, 09:42
Reviewer Update
@DirectAxis,
Since your response on my review, you have done nothing about my problem. Instead, this morning another debit order went off.
My account has been settled. You have now taken 2 x debit order payments for which I did not budget. This is TERRIBLE!!!
No one has contacted me since your response. What am I supposed to do here?
Since your response on my review, you have done nothing about my problem. Instead, this morning another debit order went off.
My account has been settled. You have now taken 2 x debit order payments for which I did not budget. This is TERRIBLE!!!
No one has contacted me since your response. What am I supposed to do here?
JB
Jacobie B's updateReviewer Update
01 May 2021, 18:15I have not heard anything, when are you closing my account and paying the refund?
JB
Jacobie B's update01 May 2021, 18:15
Reviewer Update
I have not heard anything, when are you closing my account and paying the refund?
JB
Jacobie B's updateReviewer Update
03 May 2021, 14:00Finally sorted, thank you very much!
JB
Jacobie B's update03 May 2021, 14:00
Reviewer Update
Finally sorted, thank you very much!