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Warren W

1 reviews | Active since Jul 2016

01 Jul 2016, 08:32

Very Poor Customer Service

<p>I am an existing account holder with Call Direct and have received snail mail correspondance from them indication that i have access to additional funds upon application. When I call them to do just that i was informed that there is a date lock which expires the following day (23 June 2015)and I should call back then. I did as instructed but when I called I was told the same thing and that the matter has to be sent to IT. I called back on Tuesday or Wednesday 28/29 June 2016) to follow up and was told that the matter was never sent to IT and will be done that day. Until today I have not heard anything back. This is terrible service, why send the letter in the first place.</p>

0
Replies (3)
DirectAxis
DirectAxis's reply01 Jul 2016, 09:05
Official

Hi

We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.

A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.

Kind regards,
Call Direct Customer Relationship Management Team

Best regards,

WW
Warren W's update01 Jul 2016, 11:51
Reviewer Update

I have been called by a Call Direct representative (Samantha) and have been assured that the matter will be addressed and that I will be provided with feedback by her directly.

Upon resolution I will update this review

DirectAxis
DirectAxis's reply04 Jul 2016, 13:45
Official

Hi

We are able to confirm that the matter is resolved.

Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,
DirectAxis Customer Relationship Management Team

Best regards,