Very disappointed and frustrated client.

I am very upset with Directaxis! I app**** for a loan last week Wednesday, went through the whole procedure and emailed my bank statements. O n Thursday I was sent a message that I was approved and a young gentleman contacted me to complete the contract. After all was said and done I was told that the amount would be paid out within 24-48 hours. I again was contacted on the Friday with the same information. By Saturday I still had not received the monies, so phoned them back on the Sunday. The consultant first battled to find all the correct details, but then finally told me the money would pay out within 24-48 hrs. I was again contacted Yesterday with a man telling me there is conflicting information, but after speaking to someone told me the same story again. I was then contacted this morning by a lady wanting to do the contract, when I questioned this, as I have already done it last Thursday she was baffled! Went to speak to her manager and told me everything was done and the money should reflect. It has not! So I phoned their lines again tonight and was met with a very unhelpful consultant, so I asked to speak to someone that knows what is going on. I was put on hold never to get through to anyone! I am so disappointed and very upset as no-one is being accountable for what is going on. How do I resolve this if know one at Directaxis knows what is going on!