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Talia G

1 reviews | Active since Oct 2022

26 Oct 2022, 13:05

Very disappointed

Directaxis - we have been try for years to get a details statement of the full the amount of payments the amount of interest. But every time we call the consult cannot help assist us as they say you do not provide a statement like that.

We request some to help us with the statement they told us no one can help us, they dont know the complaints department number nor the ombudsman.

This is really pathetic and also gives us the impression that unnecessary fees is being added as well as interest.

0
Replies (5)
DirectAxis
DirectAxis's reply26 Oct 2022, 13:53
Official
Hello Talia,  Thanks for reaching out to us.   Please accept our humble apologies for the unpleasant experience and the inconvenience caused, we are here to assist.   We have escalated the matter to our Customer Relationship Management Team and will reach out to you as soon as we’ve gathered more information.   Team DirectAxis
TG
Talia G's update28 Oct 2022, 09:53
Reviewer Update
We were in contact with the complain department and they all so u cant provide a full breakdown statement of the interest up until today and the amount of payments. They keep on saying over and over.

What company cant provide a full breakdown statement of account.

This mean you guys are either robbing us with extra fees and charges and incorrect interest rate.
DirectAxis
DirectAxis's reply28 Oct 2022, 14:11
Official
Hi Talia,

We're sorry for the inconvenience caused. 

We've asked our Customer Relationship Management Team to contact you as soon as possible.

Team DirectAxis 
TG
Talia G's update24 Jan 2023, 09:41
Reviewer Update
Good day

We thank you for your statement after numerous requests. Please find the following we found on the statement after reviewing. Please note the following based on the whole 5year duration of the loan from 2019 till 2024.

R59 000 - Principle Debt
R53 442.22 - Interest
R4140 - Levies fees
R12 360- Protection plan

Total repayment of fees =R69 942.22
Total repayment of loan = R128 942.22

Your fees incl interes, levies and insurance exceeded the principal Debt and the repay of the loan is ****************.

I would like to escalate this matter to your ombudsman if you can provide me with the necessary details please.

Thank you

Kindly regards
TG
Talia G's update24 Jan 2023, 10:29
Reviewer Update
I will await for the call also your details for your ombudsman.

Thank you