Very Bad Service. *********** staff including supervisors!

<p>I oversettled my direct axis account the end of Nov 2016. I called in to the call centre to make sure another debit does not go off in December and they assured me it wont....however, low and behold, another debit.</p> <p>I have called in, spoken to supervisors who have yet to get back to me. I got told the money could take up to 20 days to be back in my account.... How do you debit someones account wrongfully and then take your time to refund??</p> <p>Today is the 10 Jan 2017 and I am still battling to be refunded for my overpayment and debit. I have never come across such terrible service before.</p>