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Lindiwe L
1 reviews | Active since Sept 2013
05 Jul 2020, 10:48
VERY BAD SERVICE - INCOMPETEND EMPLOYEES
I have paid up my loan with DirectAxis, they provided me with a settlement offer letter. I have been phoning their call centre, sent emails requesting a refund and a paid up letter to no luck.
I fail to understand, do they realise that they are playing with peoples livehood? This is not fair.... please provide me with what i have requested.
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Replies (3)0
Replies (3)
DirectAxis's replyOfficial
06 Jul 2020, 10:37 Hello Lindiwe, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a paid up letter from us. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply06 Jul 2020, 10:37
Official
Hello Lindiwe, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a paid up letter from us. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
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Lindiwe L's updateReviewer Update
09 Jul 2020, 11:46I'm still waiting for someone to get in contact with me regarding my query. The only calls i have received was to offer me a loan. Nothing regarding my query. Waiting.....
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Lindiwe L's update09 Jul 2020, 11:46
Reviewer Update
I'm still waiting for someone to get in contact with me regarding my query. The only calls i have received was to offer me a loan. Nothing regarding my query. Waiting.....
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Lindiwe L's updateReviewer Update
09 Jul 2020, 12:39it seems like you cannot read. i said i was contacted to be offered a loan, NOT TO RESOLVE MY QUERY. I NEED SOMEONE TO CONTACT ME REGARDING MY QUERY. THIS PROVES MY POINT...*********** ....
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Lindiwe L's update09 Jul 2020, 12:39
Reviewer Update
it seems like you cannot read. i said i was contacted to be offered a loan, NOT TO RESOLVE MY QUERY. I NEED SOMEONE TO CONTACT ME REGARDING MY QUERY. THIS PROVES MY POINT...*********** ....