FF
Francois F

1 reviews | Active since May 2017

05 Sept 2018, 12:30

Very bad service from call-centre and no response on emails.

I have been trying to settle my account for the past 3 weeks and I am not getting any assistance. Easy to hassle on non-payment but when I try to pay I get no assistance.

Please contact me urgently so I can settle this account with you.

I have called in numerous times and have waiting times of up to 15 minutes for no help. Also I have sent numerous emails with no response.

0
Replies (2)
DirectAxis
DirectAxis's reply05 Sept 2018, 12:50
Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis
DirectAxis's reply26 Sept 2018, 14:06
Official

Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis