AB
Anneli Brooks-Smith
1 reviews | Active since Dec 2017
18 Nov 2020, 15:46
Very bad service - cannot get hold of anybody on the call centre number
I want to settle my loan however you cannot get hold of anybody at Direct Axis. You hold on forever. I urgently need a settlement letter. They obviously don't want money as my loan is in arrears.
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Replies (2)
DirectAxis's replyOfficial
18 Nov 2020, 16:05Hello Anneli Brooks-Smith,
Thanks for reaching out to us.
We apologise for the inconvenience we may have caused. We are experiencing high call volumes but our teams are working hard to reach all calls.
We have escalated your request to our Collections Department and they will provide you with a settlement letter as soon as possible.
A consultant will be in touch with you.
Team DirectAxis
DirectAxis's reply18 Nov 2020, 16:05
Official
Hello Anneli Brooks-Smith,
Thanks for reaching out to us.
We apologise for the inconvenience we may have caused. We are experiencing high call volumes but our teams are working hard to reach all calls.
We have escalated your request to our Collections Department and they will provide you with a settlement letter as soon as possible.
A consultant will be in touch with you.
Team DirectAxis
DirectAxis's replyOfficial
19 Nov 2020, 07:51Hello Anneli Brooks-Smith,
We have received confirmation from our Collections Department that you have been assisted by one of our Team Leaders. The quote and payment agreement was created.
If you need any assistance do not hesitate to contact us.
Team DirectAxis
DirectAxis's reply19 Nov 2020, 07:51
Official
Hello Anneli Brooks-Smith,
We have received confirmation from our Collections Department that you have been assisted by one of our Team Leaders. The quote and payment agreement was created.
If you need any assistance do not hesitate to contact us.
Team DirectAxis