Very bad service

A consultant called and offered me a loan which I accepted to apply for, in their process they ask you to accept a Debi check, application was declined and now they have failed to remove the Debi check from my bank. I have called, emailed and still to date none of them have had the audacity to come back to me or cancel this Debi check. Very unprofessional of them as I require nothing from them except this.