TB
Thea B
1 reviews | Active since Jan 2022
20 Jan 2022, 08:37
Very bad service
I paid a settlement on the 5th January 2022. Called every second day since 6th January 2022 to confirm that my account has been paid up and wanted to close my account. At first they said I have to call after 10 days. I called when the 10 days was over and still they could not confirm anything on my account nor send me a settlement letter. This was a lot of money and the people that is assisting me is getting very arrogant.
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Replies (2)
DirectAxis's replyOfficial
20 Jan 2022, 10:58Hello Thea, Thanks for getting in touch. Please accept our humble apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment. We're pleased to confirm that your account is now closed. A paid-up letter has been emailed to you and you should receive it during the course of the day. If you require further assistance, please let us know. Team DirectAxis
DirectAxis's reply20 Jan 2022, 10:58
Official
Hello Thea, Thanks for getting in touch. Please accept our humble apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment. We're pleased to confirm that your account is now closed. A paid-up letter has been emailed to you and you should receive it during the course of the day. If you require further assistance, please let us know. Team DirectAxis
TB
Thea B's updateReviewer Update
02 Feb 2022, 15:18Good day
Since the above reply I still didn't receive any email regarding my query on the cancelling letter.
Please send me the cancellation letter urgently.
Since the above reply I still didn't receive any email regarding my query on the cancelling letter.
Please send me the cancellation letter urgently.
TB
Thea B's update02 Feb 2022, 15:18
Reviewer Update
Good day
Since the above reply I still didn't receive any email regarding my query on the cancelling letter.
Please send me the cancellation letter urgently.
Since the above reply I still didn't receive any email regarding my query on the cancelling letter.
Please send me the cancellation letter urgently.