Very bad service!!

Item: DirectAxis
Rating: 1
Author: Johan U

I settled my loan in November 2020. Things were fine until Jan 21. A payment was debited off my account. I phoned DirectAxis to find out what was going on. They said the account wasn't closed due to not having received proof of residence. I sent it through to them and have had no confirmation of account closure. Now another payment has gone off and try as I like I cannot get through to a DirectAxis consultant. Everytime after I put in my ID number for account verification the line gets dropped. If I do speak with a consultant, they ask me to hold while they pull up my acccount and then they drop the call. This, at the end of the day, is theft. If this doesn't get resolved within the next couple of days I'll be taking it further. I would not recommend DirectAxis to anyone.

Helpful (0)

Replies (1)

DirectAxis's replyOfficial

01 Mar 2021, 09:59

Hello Johan, Thank you for reaching out to us. Please accept our apologies for any inconvenience caused in the process of trying to get this sorted. You are required to send us a copy of your Proof of Residence which can either be a utility bill or an account statement not affiliated with FNB and not older than 3 months. The documents we received are not in your name and in this case you are required to send supporting documentation confirming residence which you may email to ***. Once we have received these documents your refund will be paid out and we will be able to close your account. If you are still uncertain, we would be happy to arrange for a consultant to call you. Team DirectAxis

DirectAxis's reply01 Mar 2021, 09:59

Official