VERY BAD CUSTOMER SERVICE

I have sent customer servic email for my settlement amount, they said they will get back to me as promised which they never did, on the 22 june 2015, I spoke to ayanda who promised to send me an email with settlement amount she never did aswell, on the 23 i spoke to a lady that transfered me to another department where i held the line till i ended up with no funds in my phone, i regret the day i took loan with Clientell loans Direct Axis, the service is very bad