Very bad communication call center agents who can not speak properly

I am trying to speak to a consultant i had to phone in 3 times already and for some reason telephone manner is not tested with DirectAxis as the consultants can not speak properly or clearly one consultant just put the phone down on me. The customer care email sends a automatic response that i have to wait 2 days to hear a response from DirctAxis what is this i am phoning your for inquiries but i have to wait for 2 days to hear back from you what is this coming to get ppl who can speak properly on the phone is stead of mumbling as if they are next to the road.