Utterly dissatisfied - Totally annoyed

I’ve been calling DirectAxis the entire morning today, to be assisted by people a legal person who hung up on me and didn’t bother to call me back, when I called in again, this time around the person on the other line kept quiet and this is after holding on for a good 25 minutes. Then when I call I again, I get and automated answer that my call cannot be attended to. This is the same legal department that handed over my account to MBD but can’t give me clear answers of what’s going on. I’m being sent from pillar to post with this account. Debt is increasing instead of decreasing even though monthly commitments are being made.