Utterly Disgusted

I am completely disgusted in Direct Axis!!!

I have logged 3 Hello Peter complaints. Numerous emails, calls etc but seems Direct Axis just doesnt care. Since end May I have tried sorting out my moms account.

This issue is still not resolved.

She has an active FNB loan on her Credit Portfolio which she never agreed to. We have been promised numerous times this would be resolved but it has not.

She is being debited monthly and the last debit went off on 31/08/2020.

Why is the FNB loan active? No funds from the FNB loan has gone towards her Direct Axis loan so I am failing to understand why a pensioner should be held liable for this.

Further to this we urgently request a full statement from the beginning of the initial loan agreement with Direct Axis.

Please urgently respond

Regards

Brigitte Schwerdtfeger