Utter useless aftersales service

Phoned customer care 19 times today, line dropped every single time. I overpaid my 1 load with R28000, put a request for a refund to my current account at FNB on the 23rd of Dec 2025, 1 whole month now, nothing. If I do reach customer service by some stroke of luck, all they tell me maybe tomorrow, this is been going on for 3 weeks. First it was 10 working days max, after 10 days, maybe tomorrow, same story every day.

No one can explain to me why it takes so long and when it will be done, no possibility of escalation, they only tell you they will send the team leader a mail.

Useless with aftersales service.