MM
Mabel M
1 reviews | Active since Jul 2020
06 Aug 2020, 10:28
using COVID-19
I have problem, direct axis stop their debit during this COVID19 without communicating with me. meaning the was no agreement between me and the them., saying stop the debit, now they have send my account to agency saying in areas.
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DirectAxis's replyOfficial
06 Aug 2020, 15:40Hello Mabel, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We have escalated your matter to our accounts department and a consultant will be in contact with you. Team DirectAxis
Best regards,
DirectAxis's reply06 Aug 2020, 15:40
Official
Hello Mabel, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We have escalated your matter to our accounts department and a consultant will be in contact with you. Team DirectAxis
Best regards,