Useless...just useless

I have been fighting for my refund for almost 2 weeks now and still nothing has been done...Juan, promised me that my refund will be processed within 7 days and that was never done...after nomrrous attempts he, on Thursday told me that i now have to submit a proof of residence in order for my refund to be processed and what puzzles me is how could they have approved the loan in the first place without all those documents in place?...they have it but they are just making it difficult for me to get my refund...i ended up reversing a debit order coz i wasnt getting any assistance from their useless customer care team...and i had to be charged by the bank for the debit order reversal, never mind the inconvenience and the cost of me having to travel the bank and having to wait in a long queue to get that done....nobody in this company cares they might as well shut down this 'so called' customer care division coz they are absolutely useless....im now gonna change banks so that they dont get the rest of their payments just because of this. I dont care if i get blacklisted....better that than dealing with such incompetence...i will pay them when i feel like paying them so that they can feel the pain and stress of what rhey put me through...direct axis, i salute you, you have given me a real definition of 'loan sharks' and i promise that you are never getting a penny more from me until your CEO calls and apologizes to me personally for hiring such incompentent people. And my advise to the public is; should you need a loan....never....never even try this company, they are as useless as they are ***********