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Hennie S

1 reviews | Active since Oct 2020

22 Oct 2020, 15:24

Useless service

It been 3 weeks now that I am batteling to get answers from them. Since March 2020 my debitorder didnt go off. After several calls and getting nowhere i spoke to 3 persons that should have come back to me with answers. I sent an email in march with no results. They say I app**** for debt review which is not the case. No one can give me answers. I thought that they gave me a payment holiday although I did not apply. Today I receive an email... stating that my loan protection plan is cancelled. The number to dail is the same useless number that I am trying to get through for so long. They are quick to approve a loan but have no after service. This is not my first loan with them but the first time I have so much trouble to get this resolve...

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Replies (2)
DirectAxis
DirectAxis's reply22 Oct 2020, 16:36
Official
Hello Hennie,   Thanks for reaching out to us.  Kindly accept our humble apologies for the inconvenience caused in trying to reach us.  We have escalated the matter to our collections team in order to have your query resolved. A consultant will be in touch with you.  Please be on the lookout for our calls, emails or SMS’s.  Team DirectAxis 
HS
Hennie S's update23 Oct 2020, 10:32
Reviewer Update
Still no reaction. We received a slip yesterday for a registered letter. It was already sent the 26 August 2020. Sanlam cancelled our protection plan on the loan. We are reported to the credit bureau! We cant get through to the number on the letter. Technical probĺem! How can u resolve a problem if you cant get hold of the people!