Useless service and *********** call centre staff.

Been struggling since 17th of December to close my account after settling the loan, sent the Proof of Payment 4 time to numerous direct axis emails account, from ***, to customercare@ditect to ***. They informed me, they are in the process of closing the account and no further debit orders will be deducted, however on the 24th of December another amount was deducted. I logged a complaint, and only response I keep on getting is, it's being reviewed and can take up to 10 days. So here I'm sitting now, account still not closed, money out of my account with no answers from Direct Axis, absolutely ridiculous and useless service. They are very quick to give you a loan and take you money every month will a high interest rate, but when it comes to after sales and closing of account, the willingness to help is non existent. NEVER USE DIRECT AXIS!