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Gerard S

1 reviews | Active since Feb 2012

12 Jun 2020, 11:31

USELESS SERVICE

I HAVE TRIED HOW MANY TIMES FOR PAID UP LETTERS FROM THEM AND STILL NO RESPONSE, MOST USELESS SERVICE EVER.

0
Replies (7)
DirectAxis
DirectAxis's reply12 Jun 2020, 12:37
Official
 Hello Gerard,  We’ve received your review.  Please accept our humble apologies for any inconvenience caused in the process of trying to get a paid up letter from us.  Rest assured that we care about our customers and our responsibility is to act responsibly towards them.  We'll look into this immediately and will be in touch with you as soon as we've gathered more information.  Team DirectAxis 
GS
Gerard S's update12 Jun 2020, 12:41
Reviewer Update
I hope we can resolve this very quick, I have been asking for months now and sending mails and no response is received.
GS
Gerard S's update23 Jun 2020, 09:19
Reviewer Update
This is the account numbers I got from my Debt review companyCLI31240J CLI32109K
GS
Gerard S's update26 Jun 2020, 11:09
Reviewer Update
I got a mail from your account assist department with a number from MBD to call, and like all the previous times, NOTHING happens, keeps on ringing, send a mail back to Account assist and as usual, no reply, AGAIN. This is totally UNACCEPTABLE, SOME CUSTOMER SERVICE.
GS
Gerard S's update26 Jun 2020, 11:10
Reviewer Update
I CAN NOT BELIEVE IT IS THIS DIFFICULT TO GET 2 PAID LETTERS FOR MY ACCOUNTS
GS
Gerard S's update26 Jun 2020, 11:44
Reviewer Update
Same old story, everytime
GS
Gerard S's update29 Jun 2020, 14:07
Reviewer Update
Waiting and still waiting for assistance