USELESS CUSTOMER SERVICE - 100% Guaranteed

Item: DirectAxis
Rating: 1

I HAVE BEEN APPROVED FOR A LOAN. I HAVE SUBMITTED MY DO***ENTS THROUGH AND RECIEVED AN SMS SAYING THEY GOING TO RE-QUOTE ME AND A CONSULTANT WILL CALL ME BACK SHORTLY. I WAITED FOR AN ENTIRE DAY WITH NO FEEDBACK FROM ANYONE. BEFORE THE APPROVAL I HAVE HAD TO CALL THE CALL CENTER TO FIND OUT WHAT IS GOING ON BECAUSE THE PERSON ON THE PHONE NEVER GIVES YOU THE ALL THE DETAILS THEY REQUIRE. SO WHEN YOU CALL BACK THEY TELL YOU TO SEND SOMETHING ELSE AND SO FORTH. WASTED OVER 300 RAND ON AIRTIME BY JUST CALLING THE CALL CENTER AND BEING PUT ON HOLD SEVRAL TIMES. SOME OF THE MORNING STAFF ASSISTED IN GETTING MY LOAN FINALIZED BUT STILL I HAD TO KEEP CALLING TO FIND OUT WHAT IS GOING ON. THE NIGHT SHIFT STAFF ARE USELESS. SPOKE TO A PERSON NAMED TEMBA. ONCE THE CALL GOES THROUGH, THERE IS NO GREETING AT ALL. I DON’T EVEN KNOW IF I AM AT DIRECT AXIS OR SOME OTHER RANDOM PERSON. TEMBA WAS NEVER HELPFUL FROM DAY ONE. WHENEVER I GOT THROUGH TO HIM I KNEW THAT I WAS NOT GETTING ASSISTED. HE ALWAYS GAVE ME HALF THE INFO AND NEVER WENT OUT OF HIS WAY TO ASSIST. GO LISTEN TO HIS CALL RECORDING. IT SEEMS THAT DIRECT AXIS DOES NOT EVEN DO QUALITY ASSURANCE FOR THEY STAFF, IF THEY DID THEY WOULD KNOW WHAT **** STAFF THEY HAVE WORKING IN EVENING SHIFT. I SPOKE TO HIS SUPERVISOR KERCIA WAGENAAR WHO ASSISTED BUT STILL CANNOT ANSWER MY QUESTIONS I HAD FOR HER. BEING SUCH A BIG COMPANY AS DIRECT AXIS YOU WOULD EXPECT FOR THEM TO HAVE GOOD CUSTOMER SERVICE. THIS IS NOT THE CASE WITH DIRECT AXIS NIGHT SHIFT STAFF. I HAVE BEEN PUSHED FROM PILLAR TO POST FROM LAST WEEK. IN ORDER FOR ME TO FIND OUT WHAT IS GOING ON I HAD TO CALL IN. WHEN CONSULTANTS CALL ME YOU HEAR THEM TALKING TO THEY FRIENDS IN THE BACK GROUND AND TOTALLY FORGGETING THEY HAVE A CUSTOMER ON THE LINE. WHEN THEY DO REALIZE THAT THEY HAVE A CUSTOMER ON THE LINE THEY DROP THE CALL. THIS IS PATHETIC FROM YOU GUYS. I WILL NEVER RECOMMEND ANYONE TO DIRECT AXIS BECAUSE OF THE SERVICE I RECEIVED FROM YOU GUYS.

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Replies (2)

DirectAxis's replyOfficial

12 May 2016, 09:51

We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.

A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.

Kind regards,

DirectAxis Customer Relationship Management Team

DirectAxis's reply12 May 2016, 09:51

Official

We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.

A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.

Kind regards,

DirectAxis Customer Relationship Management Team

DirectAxis's replyOfficial

12 May 2016, 13:48

We are pleased that we could assist you and resolve the matter.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,

DirectAxis Customer Relationship Management Team

DirectAxis's reply12 May 2016, 13:48

Official

We are pleased that we could assist you and resolve the matter.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,

DirectAxis Customer Relationship Management Team