USELESS company with NO customer service

So today is 26 DAYS since my complaint that my installment was deducted (early) from my account and after the account was settled. I've sent everything that you required after phoning multiple times as I received no feedback unless I reviewed in Hello Peter but yet there has been NO follow up and my money has still not been paid back!! I've received a statement showing I'm in credit but NO refund!! Your customer service is atrocious and I'm fed up!! What's the point of having a customer service department but your staff don't do their work??? I wouldn't mind going to work there and being paid to do nothing. I am reversing my debit order seeing as you are not doing your part after how many requests, emails and complaints. I've done more than my part. You're quick to take people's money but returning what has been wrongfully taken you just turn a blind eye. PATHETIC!! I request immediate feedback on my repayment and when I've received my funds I will be reporting this to the Banking Ombudsman.