USELESS CALL CENTRE

Dear Direct Axis, this is my 3rd complaint in 2 months. I am finding absolutely no joy in dealing with your call center or the email address I am always given. I called in to settle my account and I was advised that my account is handed over to your Debt review Department, I have advised your company multiple times that the Debt review process was withdrawn because I had received a lump sum just in time to settle all my debt, so I cancelled the debt review process. I have sent email numerous time to DRqueries yet no one ever responds. I have a withdrawal form as well which I can send as proof that I did not go ahead with the debt review process, which I sent through in April and I asked your call centre to reinstate the debit order, but till date the account shows that I'm under debt review. Please can some fix this mess!