Useless Call Center Staff and FALSE Advertising

I have had 3 loans with Sanlam (DirectAxis) and I have a STELLAR payment profile and NONE of my details,job,way my company pays me or when my salary gets paid has changed AT all.

DirectAxis sends me CONSTANT emails,post,sms's and more in regards to extending my loan period (basically paying off the remaining loan and receiving extra funds) - NOW,FIRSTLY - After they did it the last time and wasted my time,I was GUARENTEED in an email from Celeste Jacobs that I WILL NOT be contacted again and that I have been taken off of their direct marketing database. This has not been done,which is a breach of agreement and effectively spam.

BUT since receiving it,I have ignored it and have ont kicked up a stink,UNTIL NOW!

I make around R19-20K a month,BUT it's is paid in,ac ording to them, 'a strange way' - the compnay I worked for over the last 12 years pay my salary and comm TWICE,and both pieces into TWO different accounts - this is due to one being my old account and one being a later new account. As I have debits going off of both accounts,I didn't request it to be paid into JUST one account,as it is convenient for me that it is paid into both. The fact that my company pays it in two batch WAS NEVER A PROBLEM WHEN I DID MY PREVIOUS 3 LOANS - So why did the guy on the callcenter side waste over 25min of my time and airtimme with questions about it,EVEN THOUGH I AM EXPLAINING IT AND EXPLAINING THAT IT WAS ALWAYS PAID LIKE THAT AND THAT I RECEIVED LOANS FROM DIRECTAXIS BASED ON THE SAME SALARY FREQUENCY AND METHOD

SECONDLY - I Started a company and pay myself a small salary,as the business is still young and re-investement of profits to be able to grow - SO the R3000 ( which will change to R4K in the next month) is paid into an account linked to the business,so that I can use the company card for things like fuel,business meetings,internet etc. BUT this should count as part of my salary,JUST because it's not paid into my personal account seems to have been a 10 min issue.

THIRDLY - I currently pay close to R2K for my DirectAxis loan - if I extend the loan,by them settling the remainder of the current loan and paying me out the remaining amount that they BOMBARD ME WITH in emails,post,sms's etc. IT WILL STILL BE ABOUT R2K going off of my account - SO NOTHING HAS CHANGED - I actually make more money,that previous - I just need an influx of funds to manage certain marketing aspects,BUT it seems that the same company who made over R120K from me in interest based loan payments over the last couple of years,ISN'T interested to continue doing so.

IT'S EASY - My finances are better,my payment profile is EXCELLENT,YOU KEEP OFFERING ME EXTENSIONS ON THE LOAN and THEN you waste my time over the phone.

AFTER my last apllication (WHICH STILL HASN'T BEEN RESOLVED OR CONCLUDED) and after being kept on hold for a total of 5 minutes of the nearly 30 min call,your line cut out and no-one got back to me. I tried calling back,got plaed in the que and NOTHING. I was told via sms to send docs and still no reply or call back from ANYONE.

3 BANKS have offered me the same amount that I'm requesting,BASED ON WHAT YOU OFFERED ME TO BEGIN WITH,BASED ON THE YEARS I HAVE BEEN WITH YOU WITHOUT ISSUES,but I prefer DirectAxis/Sanlam's interest rates,terms and benefits within the loan term. I will have to go with them though,I DirectAxis want's to just be difficult and PLY me with false advertsing and promises.

I CAN'T BELIEVE that you will refuse and pass along a DILLIGENT AND REPEAT customer with a stellar payment record because one of your call enter guys has an issue with HOW my salary gets paid into my accounts - FACT: by the 7th my full amount is in my accounts,regardless of whether it gets paid in two pieces or 123 pieces - IF BY THE TIME YOU NEED TO DEBIT MY ACCOUNT 1)There is more than enough to debit your amount 2) The money is available to debit by the 7th,EVEN THOUGH if has gone of by the 1st of every month for YEARS AND YEARS!!

Either sort it out,give me what you offer me,take my damn money every month or STOP WITH ALL THE **** AND FALSE ADVERTISING and useless call center staff who don't understand that not everyone is paid in the same way,same day or same method.

I can't believe that you make it difficult NOW,yet the firt 3 were no issue based on the same info AND that the matter is still open,pending......

WOW!