****** useless and a waste of time

These people are just annoyingly ***********. The service is of the worst order. For weeks now, I have been calling them every ****** time and I cannot get anyone to give me an answer, that is if I do get through in the first place. I am so ****ing annoyed. Each time I get a different answer.

I had a loan with you for R151k, paid it for 5 months.. took covid relief doe three months.. , in July paid 152k to settle the loan.. now FNB still says I owe them R19k for the COVID relief.. my question therefore is whether this is correct or not.. I cannot find a single bright spark at DirectAxis to answer y question. this is a direct result of employing people who passed math literacy with 33%.. These people are just not useful. My calculation says the R152k I paid should have also settled the COVID loan.. Can I please get a proper answer to this. Not someone who will call and ask me how he can assist and then tell me he does not know.. this is ****ing waste of my time.