Useless

I have nothing good to say about DirectAxis. Useless staff who take ages to answer phone, when they do, they don't introduce themselves , what is your Id number ?Then leave the phone one side and I am left saying hello for 15 minutes until I cut the call (happened twice on different occasions). I settled my account, my statement shows the payment but I need to submit the proof of payment. Then I am charge my next installment. I get money form Wesbank and cant understand for what, O yes DirectAxis. On the same day I receive an email stating that I settled my account 31/8/2020 and that the account is cancelled from the 21/10/2020, my installment has now been changed by R50. Tried to call them again today, the phone rings for ages then cuts out.