HV
Henk V
1 reviews | Active since Dec 2016
08 Dec 2016, 17:05
Useless!!!
<p>So all the fancy talk and website that promises quick financial aid.... what a crock of......!!! After a week of phoning and following up to get the same useless info and drivel that they will attend to my application I am told that not all documents where recieved. So one day all is well and then some other person decides on another day that its not. Their system and website is a total useless system. Phoning in to enquire is frustrating. The phones are only answered after holding on for 10 plus minutes at a time and when someone eventually answers you either get transfered to the next lazy person or you get told that they will phone you back which they don't. So after a week of fighting I still haven't had anyone phoning and giving me feedback on what the status of my aplication is.</p>
Helpful (0)
Replies (6)0
Replies (6)
DirectAxis's replyOfficial
08 Dec 2016, 18:22Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply08 Dec 2016, 18:22
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
HV
Henk V's updateReviewer Update
08 Dec 2016, 18:56Blah blah blah!!! Automated reply!!! You can't even get some lazy person to do a proper reply to my and several hundred other complaints about the same thing. This obviously goes to show that you don't really give a damn about anyone. So what will the next automated excuse be??? Where is Lonwabo Madaza who said he will follow up for me???? Still no person who returned my call to fill me in on just why your services are so terribly bad. I should have read what was what on hellopeter first so that I could have been aware of how useless directaxis has become.
HV
Henk V's update08 Dec 2016, 18:56
Reviewer Update
Blah blah blah!!! Automated reply!!! You can't even get some lazy person to do a proper reply to my and several hundred other complaints about the same thing. This obviously goes to show that you don't really give a damn about anyone. So what will the next automated excuse be??? Where is Lonwabo Madaza who said he will follow up for me???? Still no person who returned my call to fill me in on just why your services are so terribly bad. I should have read what was what on hellopeter first so that I could have been aware of how useless directaxis has become.
HV
Henk V's updateReviewer Update
08 Dec 2016, 18:58Oh and the call or email????? Give me a break and stop fooling yourselves. Numerous customer complaints filled in on your site for a return phone call and I am yet to recieve that call.
HV
Henk V's update08 Dec 2016, 18:58
Reviewer Update
Oh and the call or email????? Give me a break and stop fooling yourselves. Numerous customer complaints filled in on your site for a return phone call and I am yet to recieve that call.
HV
Henk V's updateReviewer Update
09 Dec 2016, 09:52So here we are again. Another day has gone by. At 7:41 am yesterday the 8th of December 2016 I got a mail saying that someone will call me back after logging yet another "please call me back" on Directaxis's website. So after more than 24 hours......still no return phone call.
Will I ever recieve a call??? Will someone ever actually respond to my request to be filled in on what is going on with my application? I guess like with everything and most places in South Africa I must just accept the fact that you just don't care.
HV
Henk V's update09 Dec 2016, 09:52
Reviewer Update
So here we are again. Another day has gone by. At 7:41 am yesterday the 8th of December 2016 I got a mail saying that someone will call me back after logging yet another "please call me back" on Directaxis's website. So after more than 24 hours......still no return phone call.
Will I ever recieve a call??? Will someone ever actually respond to my request to be filled in on what is going on with my application? I guess like with everything and most places in South Africa I must just accept the fact that you just don't care.
DirectAxis's replyOfficial
09 Dec 2016, 13:54Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist.
Best regards,
DirectAxis's reply09 Dec 2016, 13:54
Official
Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist.
Best regards,
HV
Henk V's updateReviewer Update
10 Dec 2016, 11:42What a joke!!! Cleared things up??? Are you kidding me??? I cancelled the application. I will never try and make use of you again. Was helped, money paid into my account in about 10 minutes at another financial institution at a much better interest rate.
Funny that you, whoever you are thought that this matter was resolved, so it is obvious that this whole system is computer response driven.
HV
Henk V's update10 Dec 2016, 11:42
Reviewer Update
What a joke!!! Cleared things up??? Are you kidding me??? I cancelled the application. I will never try and make use of you again. Was helped, money paid into my account in about 10 minutes at another financial institution at a much better interest rate.
Funny that you, whoever you are thought that this matter was resolved, so it is obvious that this whole system is computer response driven.