Urgent Complaint Regarding Delayed Refund

I submitted a request for a refund, expecting to receive it within the specified timeframe of ten days. However, it has now been twelve days since then, and I have yet to see any sign of the refund in my account.

My attempts to seek clarification and assistance through your customer care service have been utterly disheartening. Whenever I mention the refund or inquire about its status, the call mysteriously disconnects, leaving me more frustrated and confused than before. Additionally, the responses I receive via email are vague and unhelpful, citing the need for further authorization without providing any concrete timeline or explanation.

This situation is unacceptable and reflects poorly on the professionalism and integrity of your institution. I have fulfilled all necessary obligations on my end, and it is only fair that you honor your commitment to repay the refund amount within the agreed-upon timeframe.

Failure to address this matter promptly will leave me with no choice but to escalate my complaint through relevant consumer protection channels and consider legal action to ensure that my rights as a customer are upheld.