URGENT ASSISTANCE - PAYMENT NOT ALLOCATED

So frustrated with Direct Axis / Hammond Pole. DA handed me over without ever contacting for an outstanding loan. I explained to them that I was completely unaware as I had paid another loan with their company without problems, how could this be? Hammond Pole contacted me for the settlement and I refused to pay them as I am adamant that DA never gave me the opportunity to settle this with them. Da / HP accepted this and I paid DA directly and HP still coordinated it. I paid the full amount over 3 months. R8583.04. The last and final payment made on 1 Oct 2015. Still the payments has not been allocated to my account and in the meantime HP Pole cannot coordinate this with DA. BUT Hammond Pole is still sending me threatening e-mails to list judgment and that it will incur extra cost. My communication with Hammond Pole has been nothing less than frustrating, not one single person has been able to assist me. Also no contact number available to contact DA directly to get the letter for final payment, to resolve this with HP. As neither DA or HP can produce a final payment letter, is the reluctance to give a final letter and demanding extra payments a ploy to further exploit me! HP***