UPSET CLIENT FOR DIRECT AXIS UNPROFESSIONAL SERVICE

I was granted the payment relief during covid for 3 months which was for May , June and July and then granted for another 2 months which was for August and September, in October they did not deduct any debit order from my account , They advised me that in-order to cover the covid relief there would be an amount of about R300 and something that will be deducted from my account on the 1st of every month they deducted that amount once and never again I called them and they said that they will sort it out ... now I am being harrased with calls from them everyday saying I am in arrears with all those months I was granted the relief I am still waiting for feedback as to why my account is in arrears and they keep telling me that they will get back to me but a agent keeps calling with the same information that my account is on arrears when I call they never answer my calls today I received a call from their pre-legal department and the agent was extremely rude and refused to listen to me I've had it with direct axis and if my credit profile is going to be affected by this I will take this matter further if my account as in arrears the first month why did they not call me then they call me 6 months later and still they cannot explain why I was granted the relief but my account is in arrears this is the worse service ever .......